Terms and Conditions

Dear Guest(s),
Thank you for choosing Veena World for the best travel experience. We take all efforts to ensure that you have a warm and a delightful holiday experience. We devote keen attention to every minute detail of your tour. At the same time, we request you to read and follow the below Terms and Conditions so as to avoid any misunderstanding and ensure a hassle-free and enjoyable tour.

Brief Description and Commencement:

  • These Terms and Conditions be called Veena Patil Hospitality Pvt Ltd (India and World Tourist) Terms and Conditions.
  • They extend to the Indian & World Tours, Tailormade Holidays & also Corporate Tours organised by Veena Patil Hospitality Pvt Ltd.
  • For the Super Jumbo Discount Plan (SJDP), in addition to Veena World's existing terms and conditions, (SJDP) has additional terms & conditions. For ready reference, kindly refer to our website.
  • Foreign Exchange: For currency purchase from Veena World Forex Pvt. Ltd. the terms and conditions will be as per RBI & GOI rules. Kindly refer to our website for details.


In these Terms and Conditions, unless the context otherwise requires

  • 'Veena World' is a brand name of Veena Patil Hospitality Pvt Ltd., therefore, both these names will be considered one and same and used synonymously therein.
  • Guest/s means the total number of people who have registered their names and booked the tour by having made the full payment for Indian/World tours organized by Veena World (which expression shall, unless it be repugnant to the context or meaning there of be deemed to mean and include their respective heirs, executors and administrators)
  • Company means Veena World (Veena Patil Hospitality Pvt.Ltd) and also includes all its brands and divisions.
  • Tour/s mean any Indian and World Tours organized by Veena World.
  • First day of the tour shall start at any time (i.e. in the morning / afternoon / evening) at the first destination depending on the arrival of the respective flight/train/cruise or any other mode of transport and the same shall be in case of the last day of the tour. In other words, a 'Day' shall mean a part of the day or 24 hours or its part thereof.
  • Force Majeure means an event or circumstance not within the reasonable control, directly or indirectly, of Veena World in its ability to perform its obligations/ responsibilities regarding the tour including
    • war, ostilities invasion, act of foreign enemies;
    • rebellion, revolution, insurrection or military or usurped power or civil war;
    • epidemic, explosion, fire, flood, earthquake or other exceptional natural calamity and act of God;
    • ionizing radiation or contamination by radioactivity from any nuclear fuel, or from any nuclear waste from the combustion of nuclear fuel, radioactive toxic explosive, or other hazardous properties of any explosive nuclear assembly or nuclear component of such assembly;
    • riot, commotion or disorder;
    • any act or omission of any Government instrumentality;
    • a Change in Legal Requirements;
    • strikes, lock outs or other industrial disturbances; &
    • abnormal weather or sea conditions including tempest, lightning, hurricane, typhoon, rain & temperatures.
    • Extra Mattress : Means roll away mattress which is on floor (For domestic tour extra mattress & for international tour extra bed)
  • Jain Food means: Food without onion, garlic served at the time of tour groups meals and not necessarily before sunset, it may or may not be served on the table.
  • Meal: Include breakfast, lunch, dinner (they are pre set menus) and/or any other snacks (dry or wet) supplied.
    • Tour Escort / Leader / Manager / Assistant: A Person designated by Company to help / guide / assist the guest/s in and or during India and / or World Tours Organized by Veena World
  • Gender: The masculine gender, shall also include feminine gender and vice versa, the singular shall include plural and vice versa and shall include grammatical variations if any.
  • Each of these terms and conditions shall be severable and if any provision thereof is declared invalid, illegal or unenforceable, then remaining provisions nevertheless shall have full force & effect.

Liberty of activity:

Booking Criteria:

Tour payment by guest:

Documentation required for a tour:

Itinerary changes / Changes in the Itinerary:

Joining/Leaving guests:

Guest who wishes to take a deviation from the Original Group tour schedule:



Complimentary Items:

Cancellation Policy:


Guests in need of special assistance:

Transfer of tour:





Tour Managers on Tour:

Liabilities and Responsibilities of the Company:

Guest(s) Responsibility:

Participation on tour Behaviour & Punctuality:


Please note: