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General Enquiries

Where can I find information about Veena World tours and products?

Veena World website www.veenaworld.com contains information about all Veena World products, tour categories and services. You can also call on Veena World Toll Free number 1800227979 and get all the details about tours and various products from Veena World travel advisors.

What type of tours or packages Veena World offers?

Veena World is popular for tours and packages across the globe. From Antarctica to Alaska, from Scandinavia to Serbia, from Australia to America, and Africa and Asia, you name it and we have it. Veena World is also a large tour operator for India, we show India to Indians, non-residents and foreigners. We have tours for every family and everyone in the family.

Does Veena World book only Air Tickets?

Yes, Veena World books air tickets for travellers once s/he makes full payment and confirms the airfare, flight & itinerary. For the standalone service of air ticket booking, Veena World service charge is INR 250/- per person per domestic ticket and INR 500/- per person per international ticket.

Does Veena World process only VISAs?

Yes, Veena World assists in visa processing, once the visa fee and service charge is received by Veena World from the traveller along with necessary documents required by the consulate. However, granting of visa is at the discretion of the respective consulate and Veena World is not responsible for the same. Veena World service charge depends on the country and the type of visa applied for.

Does Veena World assist in getting the passport?

Yes, Veena World can guide an Indian Resident w.r.t passport process upon receipt of passport fee and service charge along with the necessary documents from him/her. Veena World service charge is INR 500/- per passport. However, granting of passport is at the discretion of the ‘Indian passport issuing authority’ and Veena World is not responsible for the same.

Does Veena World book train tickets?

Veena World does not book train/rail tickets. You can directly reserve your rail tickets online through the official site of Indian Railways or IRCTC or any authorized rail ticket agents.

Where can I find the addresses of Veena World offices or its Sales Partners?

'Contact Us' section of the website has all the details about Veena World corporate office, branch offices and Sales Partner's offices. Here is the link: https://www.veenaworld.com/contact-us

How many travellers will be there as a part of a group tour?

The number of travellers in one group tour varies depending on the destination or tour category or vehicle type used for that tour. The usual group size for an International tour is 40 - 50 guests and for an Indian tour 30 - 40 guests.

Is the tour itinerary fixed? Or does it change while on tour?

Veena World tries it level best to operate the tour as per the original tour itinerary. Sometimes unavoidable, unforeseen situation may occur due to the various dependent factors such as state or country regulations/ airline/ cruise/ rail/ road transport/ hotel/ sightseeing etc. in such cases we may have to change the original tour itinerary either before the tour or while on tour. Such change/s, shall be informed to you either before tour by SMS/Call or while on tour by Veena World Tour Manager.

Can I join or leave a tour midway? or can I opt for a part tour?

Doing a full tour is always advantageous, however you can opt for a part tour subject to availability or join/ leave a tour in between. Both these options will have a different tour price, that can be worked upon as per your requirement. Your Veena World Travel Advisor will do the needful if confirmed at the time of booking itself.

Can I extend my stay while on a group tour?

Yes, you can extend your stay after the completion of a group tour or you can have your individual program before the tour and join the tour on day one. Veena World has 'Post Tour Holiday' facility so that you can relax at the last destination of the tour or at any other destination of your choice. Any such extension or deviation from scheduled program would incur additional charges. Your Veena World Travel Advisor will do the needful, if confirmed at the time of booking itself

Can I modify or change my booking after confirmation?

Yes, any change or amendment is possible subject to availability, with an additional actual cost along with cancellation charges (if applicable). Your Veena World Travel Advisor will assist you with amendments as soon as s/he receives confirmation and additional charges.

Will I get discount over and above the tour price?

The tour price is net and discount of any kind is not applicable, unless there is any ongoing specific discount offer published on the website.

What is Women's Special tour? What is the age group?

As the name suggests, 'Women's Special' is a tour category specially curated for women travellers who are willing to travel and are looking forward to a refreshing fun-filled experience! Any woman who loves to travel, and wants to explore new destinations and enjoy some Me time, is welcomed to join this beautiful journey. Happiness knows no age limit nor do these tours!

Do you do only hotel bookings and air tickets for my independent holiday?

Veena World has a division of Customized Holidays which will take care of your such independent holiday requirements.

Does Veena World has tours for Corporates or Institutions?

Veena World has exclusive division which deals with such corporate tours. Here special tours are designed for corporates, industries, institutions, independent organizations, ad-hoc groups, or individuals to facilitate their meetings, incentives, conferences, exhibitions, seminars, team building and other events. This segment is also known as MICE i.e. Meeting. Incentive. Conference. Exhibition.

I am a Non Resident Indian, do you have any special tours for me?

Veena World has exclusive 'India Inbound' division, which deals in specially designed tours and packages for foreign nationals or Non-Resident Indians. Of course you can also join any of the Veena World's regular group tours or customized holidays.


Booking & Payment

Can I make full payment for the tour or holiday in one go?

Yes, you can make the full payment at the time of booking itself in one go. Sometimes there are additional benefits for full payment, if it is done well in advance say 3/6/9/12 months prior to the tour departure. Veena World Travel Advisor will guide you on the prevailing full payment (if any), at the time of booking.

What is the registration amount that I should pay to book a tour?

To book a tour, you have to pay the registration amount, which varies according to the tour price. You can find the details of registration amount under the pricing section of a selected tour or on the link: https://www.veenaworld.com/how-to-book .

Is the registration amount refundable?

The registration amount once paid for a tour is non-refundable, subject to the Cancellation and Refund policy.

What are the different payment modes for booking a tour?

To book any tour/ package/ service, you have to make payment to Veena World by Cheque, Demand Draft, NEFT, RTGS, IMPS, Payment app/wallets like BHIM, PhonePe, Gpay, PayTM, or any UPI ID. All payments should be in the name of 'Veena Patil Hospitality Private Limited' only. Cash payment in INR will be accepted as per Government of India guidelines along with PAN. Outstation cheques are not accepted. A non-refundable convenience charge of 1.8% of the transaction amount is levied amount towards IT infrastructure cost on transactions done through Veena World payment gateway using credit card, debit card, net-banking.

While making payment, cheque should be in favour of which name?

Any payment transaction with Veena World should be in the name of 'Veena Patil Hospitality Pvt Ltd' only.

Do you provide gift vouchers?

Yes, Veena World has a facility of Gift Vouchers which can be purchased by the guests and gifted to their near and dear ones on happy occasions. Contact Veena World Travel Advisor to purchase the same.

Can I use my gift voucher for my future tour?

Sometimes Veena World issues gift vouchers to guests as prize benefits. if you have such gift voucher, then you can redeem it against your future tour with Veena World, subject to the Terms and Conditions of the voucher.

Do you provide a Leave Travel Certificate (LTC)?

Yes, Veena World provides Leave Travel Certificate (LTC) to the guest/s for the tour they have undertaken. Your Travel Advisor will issue the system generated LTC upon your request.

What documents are required at the time of booking?

At the time of booking, you need to present Aadhar Card and PAN for domestic tours and valid passport and PAN for international tours.

What documents should I carry on tour?

For domestic tours in India, all guests must carry air ticket, insurance (if any), the photo identification in the form of Aadhar card, ID Card, PAN card, driving license and school / college ID for students. For International tours, all guests including children and infants must be in possession of a machine-readable passport valid for minimum of 180 days (Six Months) from their tour return date, along with applicable visas, air ticket and insurance copy.

Can I book online?

Yes, you can book a tour online at www.veenaworld.com either by paying a full tour price or registration amount. For more details you can click https://www.veenaworld.com/how-to-book .

Can I make online payment for my tour?

Yes, you can make the payment online through NEFT, RTGS, IMPS, Payment app/wallets, like PhonePe, BHIM, Gpay, PayTM, or any UPI ID by logging into your account using your registered mobile number given at the time of booking.

Are the tours open for LGBTQ+ community?

Travelling knows no discrimination. Anyone who loves to travel and want to enjoy the limitless opportunities, can surely join our tours.

What will be generally included in my tour

Generally, your tour will inlcude the following:

  • Airfare - As mentioned in the itinerary for Ex- Mumbai tours
  • Accommodation - On twin sharing basis
  • Transport - As per destination and group size
  • Meals - Breakfast, Lunch, Dinner
  • Sightseeing - Entry Fees, Guide charges
  • Tips - Driver and Guide tips
  • Tour Manager Services

Flights

Does a tour price include air ticket?

Generally, a group tour includes to & fro air ticket Ex-Mumbai. For every tour air ticket inclusive Ex-Mumbai tour price and without air ticket i.e. Ex-destination tour price is available, so that guests from anywhere in India or Overseas can join the tour at the first destination and leave the tour from the last destination. Veena World also can assist these guests to buy their air tickets. These Ex-destination guests are also called as 'Join and Leaving'(J/L).

Which airline do you book for tours?

We fly with various airlines which are suitable for our category of tours. Selection of airlines depends on the flight schedule, airport, baggage policy, airline terms and conditions, airfare etc. Airline selected for your tour will be informed sufficiently well in advance.

Can we select specific airline for our tour?

If you are booking an air ticket from Veena World or opting for a customized holiday, then you can select your preferred airline. For group tours airlines are pre decided and individual guests do not have option to select the specific airlines. If you want to book a specific airline for your group tour, then you can book under 'Joining and Leaving Guest' category and book your own ticket separately either through Veena World or from your travel agent.

Can I change class of my air travel?

Veena World group tour generally includes economy class air ticket. If you wish to change the class of travel of premium, business, or first, you can do so at an additional price subject to availability. Kindly inform this to your Travel Advisor at the time of booking itself.

How much baggage is allowed by the airline and is there any restriction on items we carry?

The baggage allowance for check-in & carry-on baggage varies as per the airline and the class of travel. The exact baggage allowance for your scheduled airline will be conveyed to you prior to your departure. Every airline has a list of items restricted to be carried. You will find the details of the same on your air ticket.

Does air ticket include meals?

Generally, meals are not included for Indian carriers like Go airways, Indigo, Spice Jet, flying within India and overseas to short-haul destinations like Middle East and South East Asia. All international carriers flying to short-haul and long-haul destinations include meals.

When will I receive my air ticket?

Though the blocking of air tickets with the airline happens well in advance, actual issuance of ticket happens 15/10/7 days before the departure, depending on the airline. Once the air ticket is issued, auto email is sent on your registered email ID. Your air tickets can also be found under your Log-in section of 'My Booking' on Veena World Website

Can we web check-in on our own?

If you are booking an air ticket separately from Veena World or opting for a customized holiday, then you can web check-in for your individual tickets. For group tours as tickets are issued in group PNR, web check-in is not possible for individual guests. If any guests wants to reserve specific seat in economy class s/he can do so by paying airline charges 3/5 days before the tour departure. Kindly contact your Veena World Travel Advisor for the same.

Can we request for a wheel-chair on tour?

Wheel chairs are available on request at almost all the airports around the world. Most of the airlines ask for medical certificate as the number of wheel chairs are limited at each airport. Depending on the airline & airport policies a wheel chair request may be chargeable. Kindly contact your Veena World Travel Advisor for wheel chair request.

Can we get wheel chair on tour?

Wheel-chair facility is not available on tour. Wheel-chair bound guests will have to carry their own wheelchair and s/he should be accompanied by their family member/s who can move/carry the wheel chair.

What if I lose my baggage/ luggage on tour?

In such case before leaving the airport you are required to fill up the complaint claim form at the airline counter. You may need to provide your hotel/ residence details to airline, so your baggage can be sent to your hotel directly by airline if you are on tour.


Hotels

What kind of accomodation is provided on the tour?

Accommodation provided on the tour depends on the category of the tour/ package. It may be in resorts, hotels, houseboats, tents, camps, dormitory, hostels, cruise, train, coach etc. The location of the accomodation generally depends on the tour program.

May I get hotel names at the times of booking?

At the time of booking you will know the suggested names of the hotels or type of accommodation which we generally use for that particular category of tour. These suggested names are mentioned on the website in the tour itinerary. Confirmed list of the hotel/s is sent to you on your registered email ID before the tour departure.

What kind of room I will get on the tour?

Generally, the rooms are twin/ double or single bedded and extra bed (if needed) is provided in the form of a mattress on the floor.

Can I change the type of my room?

Yes, you can upgrade the room to suite/ family room/ specific view room etc. by paying additional price. It is subject to availability.

I am single traveller, what type of room I will get on tour?

You can opt for single occupancy room by paying single room supplement/ tour price. Single rooms are comparatively smaller in size and may be located on a different floor or in a corner of the hotel. If you want to save on single room supplement charge then you can book tours like women's special, senior's special, YOLO adventures, treks and hikes etc. where Veena World gives guaranteed room sharing partner.

For our family, can we get adjacent or interconnecting hotel rooms on tour?

Adjacent rooms or interconnected rooms can be made available subject to availability.

Is Wi-Fi facility available at all hotels?

Generally, most of the hotels have Wi-Fi facility. Depending on the hotel/property, this service may be complimentary or chargeable. Wi-Fi may not be available at certain remote locations.

What facility will be there in my hotel?

Accommodation facility differ according to the type of the tour and destination, and will differ from property to property. Facilities generally include parking, restaurants, coffee shops, bars, gymnasium, spa, salon, swimming pool, sport and entertainment activities, child care/ play centre, meeting room, business centre, travel desk, doctor on call, lift/elevator, porter, laundry, internet, Wi-Fi, telephone, mini bar, alcoholic beverages, paid television channels, air conditioners, in-room safe & amenities, room service etc. All these facilities may or may not be available on complimentary basis and you must check before availing the same. Any charges upon use of such facility must be paid directly to the hotel by you. In remote areas and difficult terrains like Ladakh, Lachung, Spiti Valley etc. the accommodation will be basic with limited facilities.

Do hotels have electric sockets compatible with chargers of Indian phones and cameras?

We suggest you to carry universal adapter that can be used with various types of electric sockets available worldwide.


Food

What type of food will be served on my tour?

Generally on tour meals are served as mentioned in the itinerary/ tour program as B (Breakfast), L (Lunch), D (Dinner). These are pre-set menus which mostly include Indian meals and sometimes local or international cuisine depending on the destination and the tour. The Indian meal menu generally comprises of dal, rice, roti, two vegetables, one non-vegeterian item, salad & accompaniments and dessert.

Can I get diet menu on tour?

In a group tour your special meal/diet request can be accommodated to a limited extent only, and if informed at the time of booking. In such case you should carry your own dry snacks, because at certain locations special request cannot be met.

Will I get a Jain meal on tour?

If you have informed at the time of booking, Jain meal/meal without onion & garlic can be arranged. Usually it is served during lunch and dinner not necessarily before sunset. It could be buffet service or table service.

Do you provide baby meal/ food?

We provide baby meal/ food which generally includes milk, plain dal and rice. We recommend you to carry regular baby food if you are travelling with your very young kids.

if we are big family and friends group, can you organize a separate vegetarian/Jain departure for us?

Yes, it is possible to arrange a separate vegetarian or Jain departure solely for your group with your preferred meal menu and itinerary. Tour price will differ depending on the number of travellers in your group.

Do you have arrangements for drinking water on tour?

On Indian tours we provide mineral water bottle or arrange portable water from a nearby source. However, every traveller must carry 1 empty water bottle. Tour Manager or local guide will advise you from where to refill the bottles. You may bring water purification tablets as an additional precaution. On international tours carry an empty water bottle which can be refilled at hotel, restaurant or at various sightseeing places.


Road Travel on Tour

What type of vehicle is provided on my tour?

For an international tour, we use air-conditioned/air cooled luxury coaches, coasters or small vehicles. For domestic tours we use air-conditioned/ air-cooled/ Non-AC coaches, tempo travellers, mini coaches, cars, jeeps, taxies depending on the type of the tour, itinerary, road conditions and number of guests in the tour.

Will I get front seat in the bus/ coach?

Seating arrangement in the coach/bus/tempo traveller shall be strictly as per the booking date priority i.e. the guest who books first will get the seats in the front and so on. Seat allotment excludes prime seats (1,2) & tour manager/ guide seats (3,4); that means guest seat allotment will start from seat number 5 onwards. If you wish to opt for front seat/s, then you can book the Prime Seats subject to availability at an additional price. In case of small cars, the seating will be on rotation basis.


On Tour

Who will be my Tour Manager, Girl or Boy?

Your Tour Manager may be a lady or a gentleman. But do not worry as all Veena World Tour Managers are efficient, enthusiastic, caring and professional. They will make sure that you enjoy on the tour. Veena World Tour Manager will meet you at the first destination of the tour and will be there throughout the tour including all the sightseeing places.

What are the essential things that I should carry on tour?

  • Mobile phone with appropriate charger and valid post-paid sim car
  • Clothing - 2-3 Jeans / trousers, 4-6 Tops/ Shirts/ Kurta, carry a pair of Thermal and 1 Jacket/ Sweater, heavy woollens etc. heavy woollens if you are travelling to colder places during winter.
  • Comfortable sports shoes for daily use and a pair of slippers if needed.
  • Sufficient face masks, hand sanitizer, hand gloves, hand wash, and toiletries.
  • Your medicines with your doctor's valid prescription
  • Sufficient cash along with your credit/ debit cards for any last-minute requirements.
  • Small bottles (upto 50ml) of liquid or lotions should be kept in a transparent zip lock pouch in your handbag.
  • Any liquid or lotion bottle above 50 ml as well as items prohibited in carry-on handbag by airline, must be kept in your check-in bag.
  • It is prohibited to carry items like guns, pistols, ammunition, drugs, explosives, fireworks, sharp items etc. in the aircraft.
  • Mobile battery or power bank must be carried with you in your handbag/purse and not in cargo bag.
  • Mandatory Documents to carry on tour:
    • Adults: Valid photo ID (original voter ID/ Aadhar Card/ Driver's License/ Passport).
    • Child: Aadhar Card/ Passport.
    • Infants: Birth Certificate 
  • Download Aarogya Setu App on your mobile phone which you would be carrying on tour.
  • Covid-19 negative RTPCR from ICMR approved lab, if required by the state or city you are visiting.

How much money I should carry on my tour?

Veena World generally includes all services and maximum sightseeing as per the tour itinerary, however guests should carry sufficient money for their personal expenses, shopping, optional sightseeing, local delicacies, beverages, additional facilities offered by the hotel/ resorts etc. and also for any emergency due to medical reason or unforeseen/ force majeure situations. For your international tour, you can carry money in the form of foreign exchange (local currency), International credit or debit card or forex card. In most of the countries, the ATMs are available for withdrawals with marginal fee.

Can I keep my passport and currency with tour manager?

You have to take care of your important documents, passport, currency and valuables on your own. tour manager cannot take responsibility of such things.

How will I get information about my day's program on tour?

You will receive your day wise tour itinerary program on your registered email ID. However sometimes in an unavoidable situation your Tour Manager may shuffle the day program. For smooth operation and clarity of instructions, Veena World Tour Manager will create a WhatsApp group of all its guest on the second day of the tour (In rare cases due to unavailability of internet this may not be possible). This group would be created solely for sharing tour related instructions and next day's tour program.

What if I am late to my sightseeing place?

To ensure smooth execution of tours and to cover every sightseeing attraction, it is important for you to be punctual and abide by the day's schedule and complete the sightseeing/ program as per the itinerary. In case if you do not report to the coach at the given time, the coach will proceed to the next point/destination in the programme and you will be required to join group at the next point/ destination on your own.

Can we carry liquor bottle and cigarettes on tour?

As per the airline and destination policy, you can carry the liquor bottle/s or cigarettes, however we have a strict 'no smoking' and 'no alcohol' policy in the coach or dining halls or group assembly.

Where can I buy a sim card for the tour?

In this era of fast communication, you can activate international calling facility on your cell phone or you can buy sim in India before departure or you can buy local sim card on arrival at the destination.

Will I have enough time to shop?

Generally there is some free time in the itinerary, so that you can enjoy shopping for local souvenirs, handicrafts, specialty items etc.

Are there good, clean toilets/ restroom facilities en-route on tour?

Veena World gives importance to cleanliness and hygiene and tries it's level best to give en-route halts at good restaurants available. However, at few undeveloped or remote regions, we have to manage with basic facilities available there.

Do you have doctors on tour?

Doctor or medical personnel is not appointed on tour. Of couse we are well connected with local doctors and hospitals in case of any emergency on tour.

Can I skip sightseeing and do my own program?

You can skip sightseeing on a group tour and do your own program by intimating the tour manager. However, you will not get any refund for any such skipped service or sightseeing.


Visa

Do I need to take visa for my tour on my own?

Visa is mandatory for an international tour and you must ensure that you possess valid visas for your tour. If you booked a group tour, visa is included in the tour price and Veena World will arrange to process your visa once you submit all necessary documents. We are visa facilitators and will assist you to prepare visa documents and guide you w.r.t formalities of each country. We will also submit and collect your passports from the consulate on your behalf wherever possible. At the same time, you can choose to arrange for your own visa without Veena World's assistance. In such case, you can avail visa fee reduction in your tour price.

What is the visa process?

VISA process and documentation for the same depends on the country/s your are visiting and the respective consulate. Once you book the tour, Veena World's visa executive will share the list of documents required for visa. You have to submit all correct documents as per the schedule given by the visa executive. Once received, your visa application process will be initiated. At each step of the visa process, Veena World will communicate with you through SMS and email.

How and when will I know that my visa is done?

Though Veena World assists you to process the visa, granting of the visa is at the sole discretion of the respective country/ consulate. Certain consulates will communicate with you directly and will send the passport to your registered residence address. Some consulates intimate Veena World about your visa, which will be immediately conveyed to you by your travel advisor/ visa executive.

I already have valid visa for the tour, what shall I do?

If you have valid visa for the tour, please get it checked from Veena World travel advisor in terms of validity and duration of stay with respect to the scheduled tour. If the visa is valid, you can avail visa fee reduction in tour price. Therefore, your travel advisor must be intimated about your visa at the time of booking itself.

If my visa is rejected, then what's next?

As granting of visa is not in the hands of Veena World, it may happen that visa gets rejected on account of various reasons which consulate may or may not disclose. To know more about the re-application for visa or cancellation process or selecting any alternate tour, please contact your Veena World travel advisor or visit Veena World T&C on https://www.veenaworld.com/terms-and-conditions .

For my international tour, I am planning to take my grandson with me, is it ok?

Yes of course. If your grandson is a minor (below 18 years) then parents' NOC is required while applying for visa. Your and your grandson's visa must be applied together at the same time.


Insurance

Do I need Travel Insurance for my tour?

We recommend that, all the guests travelling within India or overseas must possess Travel Insurance.

Does my tour price include insurance?

If you book an international group tour, overseas travel insurance is included in the tour price for the guests below 59 years of the age. For guests above 59 years of age also, it is partly included, but since the premium is higher than the amount included in the tour price s/he is required to pay the difference in premium separately. In you are booking Indian group tour or Customized Holidays or Corporate Tours (MICE), then you will have to purchase your travel insurance separately on your own either through Veena World or from any of your resources.

What is covered under my insurance policy?

Group tour insurance policy included in the tour price has a limited cover which may include loss of baggage, flight delays/ cancellation, hospitalization, death, repatriation, evacuation etc. to a certain extent. Few adventure activities which are a part of the tour itinerary may or may not be covered in the insurance policy.


Customized Holidays

What are Customized Holidays?

‘Customized Holiday’ means a tailor-made holiday designed as per the requirements of an individual traveller either in India or across the seven continents. This segment is also known as FIT. These holidays are created by Veena World exclusively for a family or a group of friends after understanding their likes, dislikes and travel needs. Unlike group tours, here you can pick and choose your travel dates, pace of your holiday, style of accommodation, sightseeing attractions, adventure activities, experiences like scenic train journeys, private chauffeur driven cars, self-drive cars, cruises, private jets, city tours by hop-on hop-off buses, jet boating, hot air ballooning, skydiving, sunset sailing, culinary classes, perfume making etc. If you are looking for privacy and solitude with your family and friends, then Customized Holidays is the perfect option for you.

Can I book my ready-made holiday online on your website?

Yes, you can simply select your readymade package and click on BOOK NOW which will direct you to complete your booking process. In case of any issue you can reach us on our toll free number 1800 22 7979 or visit your nearest Veena World branch office or sales partner’s office.

What is included in my customized holiday package?

In customized holidays there are two options, ready-made and tailor-made. Ready-made holidays can be booked as you see it on the website and tailor-made holidays are curated as per your requirements. The inclusions in ready-made holiday package are mentioned on the website and generally covers accommodation on twin sharing basis, breakfast and dinner (set menu), sightseeing as per the itinerary and transfers by comfortable AC/Non AC coach. For tailor-made packages, you can pick and choose inclusions.

Are all meals included in a Customized holiday?

When you book a customized holiday, we recommend you to relish local cuisines and satisfy your taste buds. Generally, in a ready-made package breakfast and one other meal is included while on tailor made packages you have a wide choice to enjoy culinary delights and accordingly can decide how many meals to include in your package.

Are air ticket, visa and insurance included in the Customized holiday package?

Generally air ticket, visa and insurance are not included in customized holiday packages. Of course Veena World can assist you to book these services at an additional price.

Is there any minimum number of guest requirement for a Customized holiday?

As the name suggests, customized holidays can be designed even for a single person. There is no requirement for a specific number of guests.

What documents are required to book a Customized holiday?

At the time of booking, you need to present Aadhar Card and PAN for domestic tours and valid passport and PAN for international tours.

When will I get confirmed service vouchers/ documents for my holiday?

Once you make the full payment of your holiday, Veena World will process your booking and will issue all relevant service vouchers/ documents within 15 days. In case of a last minute booking, service vouchers/ documents will be handed over 3/2/1 day(s) prior to the departure day.

Can we get a Veena World tour manager on our customized holiday?

Generally Veena World Tour Manager services are available on group tours but if you wish to enjoy the expertise of Veena World Tour Manager for your customized holiday, then you can do so. Kindly request your travel advisor to include Tour Manager service in the package and get it re-priced.

What is a Holiday Design Fee?

Veena World offers flexibility to the guests who do not wish to opt for the readymade holiday itineraries available on the website. Our Travel Advisors assist such guests to create their customized tailor-made holiday as per their requirements and interests. A non-refundable Holiday Design Fee (HDF) of INR 1500 for India and INR 3000 for World must be paid at the time of enquiry. HDF is adjusted in the booking amount if the holiday is booked within 20 working days from the date of receiving the same. HDF includes only two free amendments in the itinerary.

Why does Veena World charge a Holiday Design Fee (HDF)?

HDF is applicable to the guest who wishes to fully customize in their holiday package. As Veena World team has to work on the itinerary, find all relevant information and invest their time in designing a complete package, holiday design fee is charged. This HDF is adjusted in the final bill.

Do Customized Holidays have a price guarantee?

If you are booking a ready-made package displayed on website then the price committed to you at the time of booking is honoured. If you are opting for a tailor-made holiday, the final price will be honoured subject to the availability of your preferred service/s. In such cases, we will try to book alternate service/s in the same price; however, if those service/s are unavailable or sold-out, then we may have to upgrade the service/s for which additional price may attract. In any unavoidable or force majeure situation extra expense may incur for readymade or tailor-made packages which must be borne by the guest.

What is the cancellation policy for a Customized holiday?

If guest decides to cancel the customized package for any reason whatsoever then s/he shall immediately give a written application to the Company along with the original receipt issued by the Company. Cancellation charges will be applicable as per the Cancellation Policy (https://www.veenaworld.com/terms-and-conditions). Any non-refundable third party service like airline, cruise, hotel etc. may attract full cancellation in addition to the applicable cancellation charges mentioned in Veena World cancellation policy.


Cancellation & Refund

What is the cancellation policy for a group tour?

Whenever you cancel any tour or service for whatsoever the reason, cancellation charges will be applicable according to the Cancellation Policy mentioned in the Terms & Conditions of Veena World. For more details, click on https://www.veenaworld.com/terms-and-conditions.

What is the cancellation policy for a customized holiday?

The Cancellation Policy for Customized Holidays remains the same as group tour. You can refer to the Cancellation Policy mentioned in the Terms & Conditions of Veena World. For more details, click on https://www.veenaworld.com/terms-and-conditions.

How long does it take to process a refund?

As per the Cancellation and Refund Policy, the applicable refund will be processed within 10 working days of confirmation of the cancellation.

What is the mode of payment in case of a refund from Veena World?

As per GOI regulations, any applicable refund from Veena World for both, Indian or International tours will be paid by A/C payee cheque/ NEFT/RTGS in Indian rupees only, even if you have made the tour payment partly or fully in foreign currency.

What happens when Veena World cancels a tour?

Whenever Veena World cancels the tour due to any operational reason or inadequate participation of the guests required to operate a group tour, Veena World refunds the amount paid by the guest within 10 working days of cancellation of the tour.


Foreign Exchange (Forex)

Where can I buy foreign exchange for my international tour?

You can buy foreign exchange at Veena World Forex Pvt. Ltd. in the form of cash; your travel advisor can facilitate the purchase. Alternately, you can buy from any other authorized money changer (FFMC) or from any Bank dealing in foreign exchange.

Is Veena World authorized to give Foreign Exchange?

Veena World Forex Pvt. Ltd., one of the Group Companies of Veena World, is an authorized money changer, approved by the Reserve Bank of India to deal in foreign exchange. Veena World guest/s or any individual travelling abroad can exchange money from Veena World Forex Private Limited. The Terms and Conditions will be as per the RBI & GOI rules and, will be communicated to the guests upon availing any service from Veena World Forex Pvt. Ltd.

Which currencies are available at Veena World Forex Pvt. Ltd.?

Veena World Forex Pvt. Ltd. deals in most of the foreign currencies available in India. Apart from common currencies like EURO, USD, AUD, GBP, CHF, SGD, AED, THB etc., other currencies will be made available upon request, subject to availability.

How much foreign currency I should carry while traveling abroad?

Generally, group tours are all-inclusive. For optional sightseeing/ activities, shopping or any emergency you can carry sufficient foreign exchange. For individual travel or Customized Holidays, you should get an idea about the expenses in advance and buy the foreign exchange accordingly. Your travel advisor can guide you for same. As per GOI and RBI regulations, any person travelling abroad can carry maximum of USD 25000 in one financial year. However, only USD 3000 of that amount can be carried as currency notes, the balance has to be loaded in a prepaid forex card.

Once I make the payment, in how many days Forex will be issued?

  • Any Veena World branch can issue foreign currency immediately, if you make the payment by Cash/Debit/Credit Card.
  • If your payment is by cheque, then currency will be issued once your cheque is cleared and Veena World receives the money.
  • If you make online payment, then currency will be issued the next working day of the payment received by us.

What documents should I submit to buy foreign currency?

If you have booked a tour with Veena World then you are required to submit the duly filled and signed Form A2- Application cum declaration form of RBI. Your passport, air ticket and PAN details are already available with us.

For others who have not booked a tour with us and are booking only for foreign currency, following documents are needed: 

  • Valid passport * 
  • Airline ticket * 
  • PAN card * 
  • Form A2 - Application cum declaration form of RBI 
  • Residence permit if foreign national/s

Can I return my unused foreign currency to Veena World?

Yes, you can return the currency and get equivalent INR as per the prevailing buying rate.

What documents are required, if I want to convert foreign currency into INR?

While converting foreign currency into INR, following documents are required: • Passport (not applicable for Veena World guest) • Currency Purchase Receipt • Signed declaration form if purchase receipt is not available.

Will I get cash when I exchange foreign currency?

When you exchange currency with Veena World, the equivalent INR will be paid either by online transfer or by A/C payee cheque. Guest should submit cancelled cheque copy in both cases as a proof of bank details. INR payment will not be in the form of cash.

Can I keep my unused foreign exchange with me for my future tours?

As per RBI regulations, any Indian traveller returning from abroad needs to surrender unused foreign currency notes within 180 days of his/her return to India. Every traveller must use coins before entering India as coins cannot be exchanged for INR.


Feedback

How do I submit feedback about my experience with Veena World?

We would love to hear from you. To submit your feedback, we request you to write to us on feedback@veenaworld.com .

Is there a contact number or hotline for feedback?

Yes, we would love to hear from you. The Veena World Guest Support number is +918879972211.

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