Question 1

Where can I find information about Veena World tours and products?

Accepted Answer

Veena World website www.veenaworld.com contains information about all Veena World products, tour categories and services. You can also call on Veena World Toll Free number 1800 313 5555 and get all the details about tours and various products from Veena World travel advisors.

Question 2

What type of tours or packages Veena World offers?

Accepted Answer

Veena World is popular for tours and packages across the globe. From Antarctica to Alaska, from Scandinavia to Serbia, from Australia to America, and Africa and Asia, you name it and we have it. Veena World is also a large tour operator for India, we show India to Indians, non-residents and foreigners. We have tours for every family and everyone in the family.

Question 3

Does Veena World book train tickets?

Accepted Answer

Veena World does not book train/rail tickets. You can directly reserve your rail tickets online through the official site of Indian Railways or IRCTC or any authorized rail ticket agents.

Question 4

Where can I find the addresses of Veena World offices or its Sales Partners?

Accepted Answer

'Contact Us' section of the website has all the details about Veena World corporate office, branch offices and Sales Partner's offices. Here is the link: https://www.veenaworld.com/contact-us

Question 5

How many travellers will be there as a part of a group tour?

Accepted Answer

The number of travellers in one group tour varies depending on the destination or tour category or vehicle type used for that tour. The usual group size for an International tour is 40 - 50 guests and for an Indian tour 30 - 40 guests.

Question 6

Is the tour itinerary fixed? Or does it change while on tour?

Accepted Answer

Veena World tries it level best to operate the tour as per the original tour itinerary. Sometimes unavoidable, unforeseen situation may occur due to the various dependent factors such as state or country regulations/ airline/ cruise/ rail/ road transport/ hotel/ sightseeing etc. in such cases we may have to change the original tour itinerary either before the tour or while on tour. Such change/s, shall be informed to you either before tour by SMS/Call or while on tour by Veena World Tour Manager.

Question 7

Can I join or leave a tour midway? or can I opt for a part tour?

Accepted Answer

Doing a full tour is always advantageous, however you can opt for a part tour subject to availability or join/ leave a tour in between. Both these options will have a different tour price, that can be worked upon as per your requirement. Your Veena World Travel Advisor will do the needful if confirmed at the time of booking itself.

Question 8

Can I extend my stay while on a group tour?

Accepted Answer

Yes, you can extend your stay after the completion of a group tour or you can have your individual program before the tour and join the tour on day one. Veena World has 'Post Tour Holiday' facility so that you can relax at the last destination of the tour or at any other destination of your choice. Any such extension or deviation from scheduled program would incur additional charges. Your Veena World Travel Advisor will do the needful, if confirmed at the time of booking itself

Question 9

Can I modify or change my booking after confirmation?

Accepted Answer

Yes, any change or amendment is possible subject to availability, with an additional actual cost along with cancellation charges (if applicable). Your Veena World Travel Advisor will assist you with amendments as soon as s/he receives confirmation and additional charges.

Question 10

Will I get discount over and above the tour price?

Accepted Answer

The tour price is net and discount of any kind is not applicable, unless there is any ongoing specific discount offer published on the website.

Question 11

What is Women's Special tour? What is the age group?

Accepted Answer

As the name suggests, 'Women's Special' is a tour category specially curated for women travellers who are willing to travel and are looking forward to a refreshing fun-filled experience! Any woman who loves to travel, and wants to explore new destinations and enjoy some Me time, is welcomed to join this beautiful journey. Happiness knows no age limit nor do these tours!

Question 12

Do you do only hotel bookings and air tickets for my independent holiday?

Accepted Answer

Veena World has a division of Customized Holidays which will take care of your such independent holiday requirements.

Question 13

Does Veena World has tours for Corporates or Institutions?

Accepted Answer

Veena World has exclusive division which deals with such corporate tours. Here special tours are designed for corporates, industries, institutions, independent organizations, ad-hoc groups, or individuals to facilitate their meetings, incentives, conferences, exhibitions, seminars, team building and other events. This segment is also known as MICE i.e. Meeting. Incentive. Conference. Exhibition.

Question 14

I am a Non Resident Indian, do you have any special tours for me?

Accepted Answer

Veena World has exclusive 'India Inbound' division, which deals in specially designed tours and packages for foreign nationals or Non-Resident Indians. Of course you can also join any of the Veena World's regular group tours or customized holidays.

Question 15

Can I make full payment for the tour or holiday in one go?

Accepted Answer

Yes, you can make the full payment at the time of booking itself in one go. Sometimes there are additional benefits for full payment, if it is done well in advance say 3/6/9/12 months prior to the tour departure. Veena World Travel Advisor will guide you on the prevailing full payment (if any), at the time of booking.

Question 16

What is the registration amount that I should pay to book a tour?

Accepted Answer

To book a tour, you have to pay the registration amount, which varies according to the tour price. You can find the details of registration amount under the pricing section of a selected tour or on the link: https://www.veenaworld.com/how-to-book .

Question 17

Is the registration amount refundable?

Accepted Answer

The registration amount once paid for a tour is non-refundable, subject to the Cancellation and Refund policy.

Question 18

What are the different payment modes for booking a tour?

Accepted Answer

To book any tour/ package/ service, you have to make payment to Veena World by Cheque, Demand Draft, NEFT, RTGS, IMPS, Payment app/wallets like BHIM, PhonePe, Gpay, PayTM, or any UPI ID. All payments should be in the name of 'Veena Patil Hospitality Private Limited' only. Cash payment in INR will be accepted as per Government of India guidelines along with PAN. Outstation cheques are not accepted. A non-refundable convenience charge of 1.8% of the transaction amount is levied amount towards IT infrastructure cost on transactions done through Veena World payment gateway using credit card, debit card, net-banking.

Question 19

While making payment, cheque should be in favour of which name?

Accepted Answer

Any payment transaction with Veena World should be in the name of 'Veena Patil Hospitality Pvt Ltd' only.

Question 20

Do you provide gift vouchers?

Accepted Answer

Yes, Veena World has a facility of Gift Vouchers which can be purchased by the guests and gifted to their near and dear ones on happy occasions. Contact Veena World Travel Advisor to purchase the same.

Question 21

Can I use my gift voucher for my future tour?

Accepted Answer

Sometimes Veena World issues gift vouchers to guests as prize benefits. if you have such gift voucher, then you can redeem it against your future tour with Veena World, subject to the Terms and Conditions of the voucher.

Question 22

Do you provide a Leave Travel Certificate (LTC)?

Accepted Answer

Yes, Veena World provides Leave Travel Certificate (LTC) to the guest/s for the tour they have undertaken. Your Travel Advisor will issue the system generated LTC upon your request.

Question 23

What documents are required at the time of booking?

Accepted Answer

At the time of booking, you need to present Aadhar Card and PAN for domestic tours and valid passport and PAN for international tours.

Question 24

What documents should I carry on tour?

Accepted Answer

For domestic tours in India, all guests must carry air ticket, insurance (if any), the photo identification in the form of Aadhar card, ID Card, PAN card, driving license and school / college ID for students. For International tours, all guests including children and infants must be in possession of a machine-readable passport valid for minimum of 180 days (Six Months) from their tour return date, along with applicable visas, air ticket and insurance copy.

Question 25

Can I book online?

Accepted Answer

Yes, you can book a tour online at www.veenaworld.com either by paying a full tour price or registration amount. For more details you can click https://www.veenaworld.com/how-to-book .

Question 26

Can I make online payment for my tour?

Accepted Answer

Yes, you can make the payment online through NEFT, RTGS, IMPS, Payment app/wallets, like PhonePe, BHIM, Gpay, PayTM, or any UPI ID by logging into your account using your registered mobile number given at the time of booking.

Question 27

Are the tours open for LGBTQ+ community?

Accepted Answer

Travelling knows no discrimination. Anyone who loves to travel and want to enjoy the limitless opportunities, can surely join our tours.

Question 28

What will be generally included in my tour

Accepted Answer

Generally, your tour will inlcude the following:

Airfare - As mentioned in the itinerary for Ex- Mumbai tours
Accommodation - On twin sharing basis
Transport - As per destination and group size
Meals - Breakfast, Lunch, Dinner
Sightseeing - Entry Fees, Guide charges
Tips - Driver and Guide tips
Tour Manager Services

Question 29

Does a tour price include air ticket?

Accepted Answer

Generally, a group tour includes to & fro air ticket Ex-Mumbai. For every tour air ticket inclusive Ex-Mumbai tour price and without air ticket i.e. Ex-destination tour price is available, so that guests from anywhere in India or Overseas can join the tour at the first destination and leave the tour from the last destination. Veena World also can assist these guests to buy their air tickets. These Ex-destination guests are also called as 'Join and Leaving'(J/L).

Question 30

Which airline do you book for tours?

Accepted Answer

We fly with various airlines which are suitable for our category of tours. Selection of airlines depends on the flight schedule, airport, baggage policy, airline terms and conditions, airfare etc. Airline selected for your tour will be informed sufficiently well in advance.

Question 31

Can we select specific airline for our tour?

Accepted Answer

If you are booking an air ticket from Veena World or opting for a customized holiday, then you can select your preferred airline. For group tours airlines are pre decided and individual guests do not have option to select the specific airlines. If you want to book a specific airline for your group tour, then you can book under 'Joining and Leaving Guest' category and book your own ticket separately either through Veena World or from your travel agent.

Question 32

Can I change class of my air travel?

Accepted Answer

Veena World group tour generally includes economy class air ticket. If you wish to change the class of travel of premium, business, or first, you can do so at an additional price subject to availability. Kindly inform this to your Travel Advisor at the time of booking itself.

Question 33

How much baggage is allowed by the airline and is there any restriction on items we carry?

Accepted Answer

The baggage allowance for check-in & carry-on baggage varies as per the airline and the class of travel. The exact baggage allowance for your scheduled airline will be conveyed to you prior to your departure. Every airline has a list of items restricted to be carried. You will find the details of the same on your air ticket.

Question 34

Does air ticket include meals?

Accepted Answer

Generally, meals are not included for Indian carriers like Go airways, Indigo, Spice Jet, flying within India and overseas to short-haul destinations like Middle East and South East Asia. All international carriers flying to short-haul and long-haul destinations include meals.

Question 35

When will I receive my air ticket?

Accepted Answer

Though the blocking of air tickets with the airline happens well in advance, actual issuance of ticket happens 15/10/7 days before the departure, depending on the airline. Once the air ticket is issued, auto email is sent on your registered email ID. Your air tickets can also be found under your Log-in section of 'My Booking' on Veena World Website

Question 36

Can we web check-in on our own?

Accepted Answer

If you are booking an air ticket separately from Veena World or opting for a customized holiday, then you can web check-in for your individual tickets. For group tours as tickets are issued in group PNR, web check-in is not possible for individual guests. If any guests wants to reserve specific seat in economy class s/he can do so by paying airline charges 3/5 days before the tour departure. Kindly contact your Veena World Travel Advisor for the same.

Question 37

Can we request for a wheel-chair on tour?

Accepted Answer

Wheel  chairs are available on request at almost all the airports around the world. Most of the airlines ask for medical certificate as the number of wheel chairs are limited at each airport. Depending on the airline & airport policies a wheel chair request may be chargeable. Kindly contact your Veena World Travel Advisor for wheel chair request.

Question 38

Can we get wheel chair on tour?

Accepted Answer

Wheel-chair facility is not available on tour. Wheel-chair bound guests will have to carry their own wheelchair and s/he should be accompanied by their family member/s who can move/carry the wheel chair.

Question 39

What if I lose my baggage/ luggage on tour?

Accepted Answer

In such case before leaving the airport you are required to fill up the complaint claim form at the airline counter. You may need to provide your hotel/ residence details to airline, so your baggage can be sent to your hotel directly by airline if you are on tour.

Question 40

What kind of accomodation is provided on the tour?

Accepted Answer

Accommodation provided on the tour depends on the category of the tour/ package. It may be in resorts, hotels, houseboats, tents, camps, dormitory, hostels, cruise, train, coach etc. The location of the accomodation generally depends on the tour program.

Question 41

May I get hotel names at the times of booking?

Accepted Answer

At the time of booking you will know the suggested names of the hotels or type of accommodation which we generally use for that particular category of tour. These suggested names are mentioned on the website in the tour itinerary. Confirmed list of the hotel/s is sent to you on your registered email ID before the tour departure.

Question 42

What kind of room I will get on the tour?

Accepted Answer

Generally, the rooms are twin/ double or single bedded and extra bed (if needed) is provided in the form of a mattress on the floor.

Question 43

Can I change the type of my room?

Accepted Answer

Yes, you can upgrade the room to suite/ family room/ specific view room etc. by paying additional price. It is subject to availability.

Question 44

I am single traveller, what type of room I will get on tour?

Accepted Answer

You can opt for single occupancy room by paying single room supplement/ tour price. Single rooms are comparatively smaller in size and may be located on a different floor or in a corner of the hotel. If you want to save on single room supplement charge then you can book tours like women's special, senior's special, YOLO adventures, treks and hikes etc. where Veena World gives guaranteed room sharing partner.

Question 45

For our family, can we get adjacent or interconnecting hotel rooms on tour?

Accepted Answer

Adjacent rooms or interconnected rooms can be made available subject to availability.

Question 46

Is Wi-Fi facility available at all hotels?

Accepted Answer

Generally, most of the hotels have Wi-Fi facility. Depending on the hotel/property, this service may be complimentary or chargeable. Wi-Fi may not be available at certain remote locations.

Question 47

What facility will be there in my hotel?

Accepted Answer

Accommodation facility differ according to the type of the tour and destination, and will differ from property to property. Facilities generally include parking, restaurants, coffee shops, bars, gymnasium, spa, salon, swimming pool, sport and entertainment activities, child care/ play centre, meeting room, business centre, travel desk, doctor on call, lift/elevator, porter, laundry, internet, Wi-Fi, telephone, mini bar, alcoholic beverages, paid television channels, air conditioners, in-room safe & amenities, room service etc. All these facilities may or may not be available on complimentary basis and you must check before availing the same. Any charges upon use of such facility must be paid directly to the hotel by you. In remote areas and difficult terrains like Ladakh, Lachung, Spiti Valley etc. the accommodation will be basic with limited facilities.

Question 48

Do hotels have electric sockets compatible with chargers of Indian phones and cameras?

Accepted Answer

We suggest you to carry universal adapter that can be used with various types of electric sockets available worldwide.

Question 49

What type of food will be served on my tour?

Accepted Answer

Generally on tour meals are served as mentioned in the itinerary/ tour program as B (Breakfast), L (Lunch), D (Dinner). These are pre-set menus which mostly include Indian meals and sometimes local or international cuisine depending on the destination and the tour. The Indian meal menu generally comprises of dal, rice, roti, two vegetables, one non-vegeterian item, salad & accompaniments and dessert.

Question 50

Can I get diet menu on tour?

Accepted Answer

In a group tour your special meal/diet request can be accommodated to a limited extent only, and if informed at the time of booking. In such case you should carry your own dry snacks, because at certain locations special request cannot be met.

Question 51

Will I get a Jain meal on tour?

Accepted Answer

If you have informed at the time of booking, Jain meal/meal without onion & garlic can be arranged. Usually it is served during lunch and dinner not necessarily before sunset. It could be buffet service or table service.

Question 52

Do you provide baby meal/ food?

Accepted Answer

We provide baby meal/ food which generally includes milk, plain dal and rice. We recommend you to carry regular baby food if you are travelling with your very young kids.

Question 53

if we are big family and friends group, can you organize a separate vegetarian/Jain departure for us?

Accepted Answer

Yes, it is possible to arrange a separate vegetarian or Jain departure solely for your group with your preferred meal menu and itinerary. Tour price will differ depending on the number of travellers in your group.

Question 54

Do you have arrangements for drinking water on tour?

Accepted Answer

On Indian tours we provide mineral water bottle or arrange portable water from a nearby source. However, every traveller must carry 1 empty water bottle. Tour Manager or local guide will advise you from where to refill the bottles. You may bring water purification tablets as an additional precaution. On international tours carry an empty water bottle which can be refilled at hotel, restaurant or at various sightseeing places.

Question 55

What type of vehicle is provided on my tour?

Accepted Answer

For an international tour, we use air-conditioned/air cooled luxury coaches, coasters or small vehicles. For domestic tours we use air-conditioned/ air-cooled/ Non-AC coaches, tempo travellers, mini coaches, cars, jeeps, taxies depending on the type of the tour, itinerary, road conditions and number of guests in the tour.

Question 56

Will I get front seat in the bus/ coach?

Accepted Answer

Seating arrangement in the coach/bus/tempo traveller shall be strictly as per the booking date priority i.e. the guest who books first will get the seats in the front and so on. Seat allotment excludes prime seats (1,2) & tour manager/ guide seats (3,4); that means guest seat allotment will start from seat number 5 onwards. If you wish to opt for front seat/s, then you can book the Prime Seats subject to availability at an additional price. In case of small cars, the seating will be on rotation basis.

Question 57

Who will be my Tour Manager, Girl or Boy?

Accepted Answer

Your Tour Manager may be a lady or a gentleman. But do not worry as all Veena World Tour Managers are efficient, enthusiastic, caring and professional. They will make sure that you enjoy on the tour. Veena World Tour Manager will meet you at the first destination of the tour and will be there throughout the tour including all the sightseeing places.

Question 58

What are the essential things that I should carry on tour?

Accepted Answer

Mobile phone with appropriate charger and valid post-paid sim car
Clothing - 2-3 Jeans / trousers, 4-6 Tops/ Shirts/ Kurta, carry a pair of Thermal and 1 Jacket/ Sweater, heavy woollens etc. heavy woollens if you are travelling to colder places during winter.
Comfortable sports shoes for daily use and a pair of slippers if needed.
Sufficient face masks, hand sanitizer, hand gloves, hand wash, and toiletries.
Your medicines with your doctor's valid prescription
Sufficient cash along with your credit/ debit cards for any last-minute requirements.
Small bottles (upto 50ml) of liquid or lotions should be kept in a transparent zip lock pouch in your handbag.
Any liquid or lotion bottle above 50 ml as well as items prohibited in carry-on handbag by airline, must be kept in your check-in bag.
It is prohibited to carry items like guns, pistols, ammunition, drugs, explosives, fireworks, sharp items etc. in the aircraft.
Mobile battery or power bank must be carried with you in your handbag/purse and not in cargo bag.
Mandatory Documents to carry on tour:
- Adults: Valid photo ID (original voter ID/ Aadhar Card/ Driver's License/ Passport).
- Child: Aadhar Card/ Passport.
- Infants: Birth Certificate
Download Aarogya Setu App on your mobile phone which you would be carrying on tour.
Covid-19 negative RTPCR from ICMR approved lab, if required by the state or city you are visiting.

Question 59

How much money I should carry on my tour?

Accepted Answer

Veena World generally includes all services and maximum sightseeing as per the tour itinerary, however guests should carry sufficient money for their personal expenses, shopping, optional sightseeing, local delicacies, beverages, additional facilities offered by the hotel/ resorts etc. and also for any emergency due to medical reason or unforeseen/ force majeure situations. For your international tour, you can carry money in the form of foreign exchange (local currency), International credit or debit card or forex card. In most of the countries, the ATMs are available for withdrawals with marginal fee.

Question 60

Can I keep my passport and currency with tour manager?

Accepted Answer

You have to take care of your important documents, passport, currency and valuables on your own. tour manager cannot take responsibility of such things.

Question 61

How will I get information about my day's program on tour?

Accepted Answer

You will receive your day wise tour itinerary program on your registered email ID. However sometimes in an unavoidable situation your Tour Manager may shuffle the day program. For smooth operation and clarity of instructions, Veena World Tour Manager will create a WhatsApp group of all its guest on the second day of the tour (In rare cases due to unavailability of internet this may not be possible). This group would be created solely for sharing tour related instructions and next day's tour program.

Question 62

What if I am late to my sightseeing place?

Accepted Answer

To ensure smooth execution of tours and to cover every sightseeing attraction, it is important for you to be punctual and abide by the day's schedule and complete the sightseeing/ program as per the itinerary. In case if you do not report to the coach at the given time, the coach will proceed to the next point/destination in the programme and you will be required to join group at the next point/ destination on your own.

Question 63

Can we carry liquor bottle and cigarettes on tour?

Accepted Answer

As per the airline and destination policy, you can carry the liquor bottle/s or cigarettes, however we have a strict 'no smoking' and 'no alcohol' policy in the coach or dining halls or group assembly.

Question 64

Where can I buy a sim card for the tour?

Accepted Answer

In this era of fast communication, you can activate international calling facility on your cell phone or you can buy sim in India before departure or you can buy local sim card on arrival at the destination.

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