COVID-19: Public Notice - 3

In continuation with Public Notice - 2 dated 17th March 2020, kindly take a note of the current updates at Veena World.

Our Honourable Prime Minister made a mass appeal to Indian citizens on 19th March 2020 in his address to the nation and urged everyone to maintain ‘social distance’ by staying at home and to contribute in preventing the spread of COVID-19. On 20th March 2020, our respected Chief Minister of Maharashtra announced the closure of all offices and shops in metro cities of Maharashtra to curb the spread of COVID-19. In accordance with this announcement, all Veena World offices will not be operational from 20th March to 31st March 2020. 

Veena World has followed every government directive. For the health and safety of everyone, Veena World is actively participating in social distancing with the goal of protecting the health of its team and the greater community at large. 

Once the Government advisory is removed, Veena World offices will be operational as usual.

Date: 20th March, 2020

COVID-19: Public Notice - 2

The Government of India has issued a travel advisory dated March 11, 2020 and has imposed stringent travel restrictions. Similar restrictions have and are also being imposed by several countries. Further, on the same day, the World Health Organisation-WHO has declared the COVID-19 outbreak, a global pandemic. (www.india.gov.in) (www.who.int)

Against this background, keeping in mind the health and safety of our guests/customers, on March 13, 2020, Veena World has postponed all international tour departures until April 16, 2020. Further restrictions in this regard and further postponement of tours scheduled after April 16, 2020 shall be in line with travel advisories issued by Indian as well as various governments and/or authorities. 

As a precautionary measure to curb the spread of COVID-19, on March 15, 2020, the Government of Maharashtra has strictly instructed all travel companies to even cease all their domestic tour operations. In accordance to this directive, Veena World has also postponed all domestic tour departures, dated March 16, 2020 to April 16, 2020 and has also stopped taking any new booking for any of its tours until April 16, 2020. 

In this unfortunate force majeure situation, Veena World is trying its best to keep the 'tour transfer charges' as low as possible with the help of all associates like airlines, consulates, hoteliers, rail-bodies, transporters and paid sightseeing/attractions in India and all over the world.

Veena World guests can postpone their tours to a future tour departing before March 31, 2021. Moreover, for all postponed tours in India and around the world, Veena World has committed to its guests that Veena World will honour the original tour price paid by them, except for the tours in the super peak season when tourist destinations levy surcharges.

All guests/customers travelling until April 16, 2020 are requested to contact their respective Veena World Sales/Booking Office for the transfer of their respective tour to a new postponed tour date. Also, those who are travelling after April 16, 2020, who would like to transfer their tour to a new postponed date, are requested to contact their respective Veena World Sales/Booking Office.

The Veena World team is calling all guests booked to travel in March, April & May. Considering the number of tours and with thousands of guests scheduled to travel, we have set the priority of calling in accordance to the departure dates. We kindly request the support and co-operation of our guests and assure you that you will receive a call from the Veena World team. 

COVID-19: Public Notice - 1

The Government of India has issued a travel advisory dated March 11, 2020 (www.india.gov.in) and has imposed stringent travel restrictions. Similar restrictions have and are also being imposed by several other countries. Further, on the same day the World Health Organisation-WHO (www.who.int) has declared the COVID-19 outbreak, a global pandemic.

Against this background, and keeping in mind the health and safety of our guests/customers, Veena World has for the moment postponed all international tour departures until April 15, 2020. Further restrictions/postponements in this regard shall be in line with travel advisories issued by Indian as well as various governments and/or authorities.

In this unfortunate force majeure situation, Veena World is trying its best to keep the ‘tour transfer charges’ as low as possible with the help of all associates like airlines, consulates, hoteliers, rail-bodies, transporters and paid sightseeing/attractions all over the world.

All guests/customers travelling during this period are requested to contact their respective Veena World Sales/Booking Offices for the transfer of their respective tour to a new postponed date.

All tours currently on-road in various countries will be completed as per the schedule and all Veena World guests/customers have and will be informed of their return related arrangements and precautions, as would be directed by the relevant notifications issued by the Government of India, Government of Maharashtra and all other relevant international authorities.

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